User GuideHelp when stuck
Fix a common problem
Try safe, simple steps when a page or connection is not working.
5 min readBeginner friendly
01
Try these quick checks
- 1
Read the message on the screen
It often says exactly what needs attention, such as a missing permission or plan limit.
- 2
Try once more
Wait a few seconds, then choose Retry or refresh the page one time.
- 3
Check your internet
Open another website to make sure your connection is working.
- 4
Sign out and back in
Do this only after saving any text you do not want to lose.
CHECK 1Read the message
CHECK 2Try one more time
CHECK 3Check the internet
CHECK 4Sign in again
02
If an app will not connect
- Allow pop-up windows for Webair AI, then try Connect again.
- Choose the correct Google, Microsoft, Slack, or other account.
- Read the permission screen and allow the access needed for the feature.
- If the app says Connected but does not work, disconnect it and connect it again.
03
If you are still stuck
Write down what you clicked, what you expected, and the exact error message. A screenshot is helpful, but hide passwords, codes, and private information first.
Never share a secret code
Webair AI support should not need your password, payment card number, or one-time sign-in code.